Airbnb’s 5-step enhanced cleaning process

The 5-step cleaning process is a set of cleaning practices that all Hosts are required to follow between guest stays, in addition to following their local laws and guidelines.

Step 1: Prepare

Proper preparation can help you and your team clean more efficiently and more safely. Make sure to:

• Ventilate the space before and during cleaning, when possible

• Use disinfectants approved by your local regulatory agencies for use against COVID-19

• Always read the directions and warnings on your cleaning products carefully

• Wash or disinfect your hands

Step 2: Clean

Cleaning is when you remove dust and dirt from surfaces, such as floors and benchtops. Make sure to:

• Sweep, vacuum, dust and/or mop areas before sanitising

• Wash dishes and laundry at the highest heat setting possible

• Wipe down hard surfaces with soap and water

Step 3: Sanitise

Sanitising is when you use chemicals to reduce the number of bacteria on surfaces such as doorknobs and TV remotes. Make sure to:

• Spray high-touch surfaces in each room with an approved disinfectant spray

• Let the disinfectant stand for the length of time specified on the product label

• Allow the surface to air dry

Step 4: Check

To access custom cleaning checklists, go to Insights > Cleaning. Make sure to:

• Refer to the best practices in each room-by-room checklist to make sure that all areas are cleaned and sanitised between each stay

• Share these best practices with your hosting team and cleaning professionals

Step 5: Reset

To help prevent cross-contamination, it's important to finish cleaning and sanitising a room before replacing items for the next guest. Make sure to:

• Wash your hands before replacing guest supplies, linen and cleaning kits

• Safely dispose of or wash cleaning supplies and protective gear

• Don’t re-enter a room once it’s been sanitised

• Clean your equipment between each turnover